The Information Technology Services Division (ITSD), Enterprise Cybersecurity Services (ECS) is hiring a Senior Systems Analyst I (SSA I) for the Uniform Security Services Division. The work shift available is 5/40 or 9/80 with a start time between 6:30 AM and 8:00 AM, Monday through Friday, in accordance with ITSD’s core business hours. Full-time on-site reporting is required for training period and projects. Telecommuting will be based on division operational needs and subject to approval by the Director of Security Services.
• Deploy, maintain, and troubleshoot new and existing core business applications of Security Services and Emergency Management Division, to include Uniform Security Services, ID-Badging, Office of Emergency Management, Executive Office.
• Acts as the primary Information Technology Coordinator (ITC) for the division.
• Meet and coordinate with internal and external stakeholders to establish and document project scope, system goals, and requirements.
• Analyze business processes, configure and administer ITSR-related package applications.
• Track IT-related subscriptions, contracts, warranties, maintenance agreements, to report and provide notification to Executive Office in preparation to budget and/or plan for the processing of upcoming and impending renewals, Requests for Proposals, etc.
• Manage and maintain the set-up and configuration of systems with appropriate Corporate IT groups. Troubleshoot system errors and alarms, and coordinate change management with vendor or internal ITS support staff.
• Provide documentation of all processes, prepare end-user training material and conduct end-user training.
Overtime and some travel may be required. A valid California Driver’s License is required and must be maintained during employment.
Candidates will be evaluated for the following work-related skills, knowledge, abilities and other qualifications by interview or other means, as specified:
• Strong analytical, organization and prioritization skills.
• Strong problem-solving skills with analysis and development of technical solutions.
• Strong presentation, written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to meet tight deadlines, prioritize assignments, and exercise independent judgment and discretion.
• Ability to organize and conduct meetings.
• Knowledge and experience of ITIL Service Support, with a focus on Incident, Problem, Change and Release Management.
• Knowledge and experience conducting research, analyzing, evaluating, and making recommendations.
• Good technical knowledge of current and emerging technologies and standards in IT.
• Working knowledge of project management and methodologies.
• Knowledge of Departmental policies and adherence to workplace safety
