The Los Angeles Department of Water and Power, Information Technology Services Division is filling one Senior Systems Analyst I position to support the Customer Service Division. The position will be located at JFB, 111 N. Hope St., Los Angeles, CA 90012. The available hours is 5/40 or 9/80 with a start time between 6:30am to 8:00am. The duties of the position includes, but are not limited, to the following:
Supervises a team responsible for studying, developing, designing, supporting, testing, and implementing updates to various Customer Service Division (CSD) applications such as Customer Care and Billing (CCB), Customer Relationship Management (CRM) system, Customer Contact Center applications, and related systems that integrate with these applications.
Directs team activities, set schedules, manage resource allocation, balancing daily operations as well as work on future system changes that require detailed analysis and testing; standardizing best practices to manage the development, testing, and implementation of system change. service; assisting managers and other groups in defining new business requirements and processes; reporting to upper management, representing immediate managers at meetings; advising on best technical processes to achieve customer service goals; working with outside contractors, other LADWP Divisions, and other City agencies; tracking project status and preparing reports for section managers; supporting the training and preparation activities for end users to utilize the supported systems.
Monitors adherence to safety and EEO procedures in the work environment; addressing personnel issues; preparing and reviewing training plans for employees; coaching and counseling employees and administering any required activities to improve employee performance and resolve any related issues to ensure unit goals and objectives are achieved.
Monitors unit budget, expenditures and goals in support of Division and LADWP goals; assisting in the preparation of RFPs, and contracts.
Performs other related duties, such as time recording, meetings, status reports, and other administrative duties.
Conducts general operating and maintenance tasks related to customer
A valid California Driver's license is required and must be maintained during the course of employment. Overtime and some travel may be required.
Candidates will be evaluated for the following work related skills, knowledge, abilities:
Knowledge of the various CSD applications, systems, interfaces, network, hardware, and software.
Knowledge of best practice methodologies for developing, designing, supporting, testing, and implementing application updates for the various CSD applications.
Strong system analysis and problem-solving skills with a proven ability to develop technical and business solutions.
Understanding of project management principles.
Ability to use independent judgment, make sound decisions, and demonstrate initiative.
Knowledge of supervision and training principles and practices.
Knowledge of Department policies and procedures as contained in the Administrative Manual and Working Rules, as well as other related to Equal Employment Opportunity (EEO), safety, and discipline policies, procedures and practices.
Ability to effectively communicate orally and in writing
The evaluation of candidates for this position may be based on a review of training and experience as presented on the resume/application and an interview. Due consideration will be given to attendance records. A written skills test may be administered.
Please be advised that the LADWP Retirement Plan has changed. It is recommended you review information available on Tier 1 and Tier 2 benefits at https://retirement.ladwp.com/at2retire.html if considering employment with the LADWP
How to apply
Resumes with City Application will be accepted by email at
ITSPersonnel@LADWP.com. Please reference 25J-4150-175 on email when applying.
Accepting City applications until sufficient application is received.
