Serving as the receptionist at front desk location, referring customers to the responsible electric service representatives, engineers, and pole spotters to initiate and process electric service installations, upgrades, and removals; Performs difficult clerical work which requires frequent exercise of independent judgement, and discretion; Receiving and processing payments from customers in person and over the phone for authorized construction charges by check or credit card and uses discretion and maintains confidentiality to protect customers information, when assisting customers; Logging customer plans and creating customer commitment and required documentation in Work Management Information System (WMIS); Picking up, distributing, and mailing documents may be required at various locations. Filing, answering phones, ordering office supplies; Preparing files for records retention, including preparing retention schedules and transfers; Acting as back-up to the Control Clerks responsible for processing request for initiation of and termination for all types of electrical services, including EV/Telecom and Solar submittals, using WMIS and Customer Care Billing Systems (CCB), screening and forwarding customer design information to the appropriate engineers and inspectors; assisting with the photocopying, circulation and archiving of engineering drawings of all s; Processing releases to energize services issued from permitting agencies; Releasing holds on services related to charger; Responding to customer requests for information regarding work on electric services; Processing payments, interdepartmental orders, returned checks, refunds, and related documentation; Performing other related clerical duties as required.
Candidates will be evaluating for the following work-related skills, knowledge, and abilities:
• Ability to provide excellent customer service to walk-in customers and on the telephone.
• Ability to comprehend and follow oral and written instructions.
• Ability to work independently and exercise sound judgement; and plan, organize, and prioritize work to meet deadlines.
• Ability to communicate effectively and tactfully with employees, management, and the public, orally and in writing.
• Knowledge of Equal Employment Opportunity policies and guidelines.
• Knowledge of LADWP personnel records and timekeeping policies and systems.
• Knowledge of record keeping procedures; customer service principles; and office and telephone etiquette.
• Knowledge of Microsoft Word, Excel, and Outlook, WMIS, and CCB.
• Due consideration will be given to job related experience, training, and attendance.
Overtime may be available. Telecommuting is limited due to operational needs of this position. This position will report onsite for up to six months for training. A performance test may be given.
Eligible candidates must currently hold a regular appointment as a Senior Administrative Clerk (Class Code 1368) position to apply.
