The Office of Los Angeles City Councilmember Hugo Soto-Martinez is seeking a capable and passionate candidate for the position of Case Manager in the District Office (DO). We’re looking for a dedicated individual who loves working with the community, has great customer service skills and who can multitask. We need someone who is emotionally mature, a good problem-solver, and an excellent communicator. We are looking for an individual who is ready and eager to join a very busy, hard-working team focused on getting things done for the District.
The ideal candidate should have experience with handling busy phone lines, a knowledge of or background in city government, demonstrated an excellent ability to communicate in writing, be detailed-oriented and a self-starter, have good judgment, be a great team player and a strong ability to achieve established goals.
Key Duties and Responsibilities include:
- Having a deep understanding of Council District 13 and, especially, their assigned geographic area including key organizations, key leaders, assets and priority needs of constituents.
- Proactively engaging, communicating with, and building relationships with constituents and community groups by attending neighborhood council and other community meetings, meeting with community organizations (their leadership, members and/or activists), and meeting with key stakeholders one-on-one.
- Responding to constituent requests in a timely and satisfactory manner, including fielding, replying to, and relaying constituent requests, concerns, and complaints to appropriate CD 13 staff and City Departments to ensure that constituents’ needs are met. This also includes monitoring the progress of assigned constituent cases.
- Working across teams to ensure that CD13 constituents and stakeholders are provided with the necessary resources, high quality constituent services, and information about the Council Office priorities and activities.
- Identifying and driving neighborhood priorities in accordance with district wide priorities.
- Working creatively to problem solve on behalf of constituents and identify governmental and non-governmental solutions to neighborhood concerns.
- Attending community meetings and events, including during evenings and weekends.
This position will be located in either the Echo Park or Hollywood district office
Ideal qualifications include:
- 1+ years experience working as a field deputy or case worker/case manager with an elected office.
- Diligence, high ethical standards, focus, flexibility, a capacity for hard work, and a willingness to work closely with multiple team members.
- Experience representing an elected official, political candidate, community organization or business to a group of community stakeholders, where it was their responsibility to effectively communicate a public narrative.
- Experience in and/or understanding of community organizing.
- Fluency in communicating in Spanish is a plus.
- Current California Driver’s License and auto insurance are necessary for assignments requiring use of city vehicles.
The position is full-time and exempt from civil service. Salary range is $68,000 - $72,000, commensurate with experience.
