Mental Health & Financial
Counseling Services
“SUPPORT PLUS” - EMPLOYEE AND FAMILY ASSISTANCE PROGRAM (EFAP)
It is understandable that employees may be experiencing stress during this process and are encouraged to use the City’s Employee and Family Assistance Program (EFAP) for support.
What is it?
Support Plus is an employee and family assistance program. The City’s EFAP provides: access to counseling and emotional support services; legal and financial resource services with the ability to speak with an attorney or access legal document support; and, convenience service support which can help identify finding support services (e.g., day care, lodging options, etc.)
Services are available to anyone in your household for free.
*Discounted rates are available to continue services on each issue once the free sessions are exhausted.
How to Access
Call 800-213-5813 and use Access Code: CityofLA (Available 24/7)
The following is contact information for Employee Assistance Programs covering other groups of City employees:
Harbor Department Employees:
(800) 367-7474
Department of Water and Power Employees:
(888) 439-7327
Los Angeles Police Relief Association:
(888) 285-2858
United Firefighters of Los Angeles City:
(800) 252-8352 Ext. 225
Emotional Wellness Support
for LAwell Members
Resources for employees & dependents enrolled in health coverage with Kaiser or Anthem
Kaiser Permanente: Whole-Person Wellness
Explore Kaiser’s connected care approach to mental health and wellness. Members have access to therapy, addiction services, self-care tools, and wellness coaching — all integrated with your primary care team.
- Video, phone, and in-person counseling appointments
- Stress, sleep, anxiety, depression support
- Free access to Calm & Headspace apps
- kp.org/mentalhealth
Anthem Blue Cross: Support When You Need It
Anthem makes it easy to access confidential, compassionate care through LiveHealth Online and the Sydney Health app. Whether you're managing stress, navigating grief, or supporting a loved one — help is a call or click away.
- Therapy & psychiatry from home
- Mindfulness and resilience tools
- 24/7 support through the Sydney Health app
- anthem.com/mental-health
Free Wellness Apps available
through the Employee and
Family Assistance Program
These free wellness apps are included as part of the Employee and Family Assistance Program to help support your mental and emotional wellbeing:
Optum Assist
Your support system, anytime and anywhere. With this app, you can:
- Learn about Support Plus (Employee & Family Assistance Program)
- Speak with an Emotional Wellbeing Specialist
- Search for and schedule appointments with providers
- Access articles and videos on anxiety, caregiving, parenting, relationships, and more
Access Code: CITYOFLA
AbleTo
Need help managing stress, anxiety, or depression? This eight-week virtual coaching program offers personalized support and guided tools to build real coping skills—on your schedule. Includes 24/7 access to additional mental health resources.
Access Code: CITYOFLA
Calm
Reduce stress, improve sleep, and bring more mindfulness to your day. Calm is one of the world’s most popular wellness apps—and it’s free for you.
Access Code: CITYOFLA
