Student Worker

Information Technology Agency

Exempt | Location: Civic Center

Hourly Salary

$18.33

contact information

ITA HR
ita-human-resources@lacity.org

job description

Student Worker Job Opportunity - ITA Desktop Technical & Customer Service Support Team

The City of Los Angeles’ Information Technology Agency (ITA) is seeking resumes for a Student Worker position (to be filled immediately).

This position will provide technical support to the ITA, Emergency Operations Center (EOC), and various city departments lacking their own IT teams.

Duties include, but are not limited to:

Carrying out standard desktop tasks by engaging with clients directly, either in person or over the phone. Troubleshooting and analyzing technical issues related to both hardware and software products.
Setting up and supporting email accounts on mobile devices.
Coordinating and tracking problem resolutions with other support groups through ServiceNow (SNow).
Relocating computer equipment as required by the department, salvaging obsolete equipment, creating and maintaining floor plans, and updating inventory in SNow.
Imaging desktops and laptops as needed for newly purchased devices and refreshing the image for older models.
Document user manuals and technical procedures.
Troubleshooting network ports/issues.
Facilitating and supporting virtual meetings.
Be able to lift 25 pounds.
Have a valid driver’s license for driving to remote City facilities to provide technical support and/or relocate computer equipment as needed.

General Qualifications

This position is open to undergraduate students currently enrolled at a community college or an accredited four-year college or university. The selected candidate must remain enrolled in classes to maintain their employment.

Soft Skills:

-Attention to detail

-Communication Skills

-Adaptability, teamwork, and punctuality

Work Schedule

Working hours are expected to fall between 7:00 a.m. and 5:00 p.m. Monday through Friday. The Student Worker is expected to work a regular schedule of 18-20 hours per week.

The reporting location of this position is City Hall East (200 Main Street, Los Angeles, CA).

Compensation

The rate of pay is $18.33 an hour. Please note that this position is not a permanent civil service position with the City of Los Angeles. Therefore, the position is not eligible for any employee benefits.

Note: This is an exempt, at-will position. The individual appointed to this position will not accrue civil service tenure, contractual employment rights, or due process rights. The incumbent may be removed, without any finding of cause, by the hiring authority. Upon hire, selected candidate must show proof of identity and legal right to work in the United States.

Selection Process

Resumes are subject to review and only the most qualified candidates will be invited to the interview.

How to apply

Interested candidates who wish to be considered for this opportunity should submit their resume no later than 12:00 p.m. on Friday, March 20, 2026 via email to ita-human-resources@lacity.org. In the subject line please use the position title “Student Worker - CEB”.

Note that late submissions will not be accepted and the application process may close when enough applications have been received.

Should you have any questions, please contact ITA-Human-Resources@lacity.org.

exempt employment

If employment is said to be exempt, it is meant that the employment is exempted from the civil service provisions of the City Charter. In order to receive a regular civil service appointment, employees must have successfully participated in a civil service examination, received a high enough score on the examination to be placed on and receive an appointment from an eligible list, and they must serve a probationary period. Exempt employees do not compete in a civil service examination, they are not placed on an eligible list and receive an appointment from that list, nor do they serve a probationary period. As a result, exempt employees do not have what is referred to as a “property interest” in their job. Exempt employees serve at the will of the appointing authority and can be terminated at any time without cause. Employees with a property interest in their job, i.e. civil service employees, cannot be deprived of their employment(discharged or suspended) without due process.

General Information About Exempt Employment

Exempt employees serve at the will of the appointing authority, and as such, they may be discharged, suspended or otherwise disciplined without cause. Exempt employees have no property interest in their employment, and any procedural benefit or other prerogative extended to them by their appointing authority is not intended to create and does not create any such property interest. No officer or employee of the City may make to any other officer or employee any representation of a property interest in employment which does not correspond to Charter provisions unless the City Council, by ordinance, permits such representation. No unauthorized representation can serve as the basis of an employee's reliance on, or expectation of, a property interest.

Employees Seeking To Become Civil Service Employees

There is no protective leave for an exempt employee appointed to a civil service position. Upon receiving a civil service appointment and passing probation, the former exempt employee will be subject to the Civil Service provisions described in Article X of the City Charter. Upon appointment, the civil service employee will begin to accrue displacement and layoff seniority on the first day of his/her civil service appointment and may file for promotional examinations for which s/he qualifies. A full or half-time exempt employee appointed to a full or half-time civil service position continues to: contribute to the Retirement System; accrue vacation time; accrue sick time; receive anniversary date salary increases; and, receive health and dental benefits identical to those received in the civil service position.